Vision Pro owners are baffled by a peculiar occurrence: a mysterious crack appearing on the front glass of their headsets. Reports have been flooding in, with multiple owners reporting identical cracks emerging above the nose bridge. What’s perplexing is that none of the affected users can pinpoint the cause of these cracks.
Initially highlighted by MacRumors, the issue has garnered attention on platforms like Reddit, particularly on the r/VisionPro subreddit. A notable aspect is the uniformity of the cracks, with all uploaded images showcasing vertical hairline fractures in the same location. Users maintain they haven’t subjected their devices to any evident damage, such as accidental drops or improper storage.
Among the various speculations circulating, one theory suggests a potential heating issue during Vision Pro charging, particularly when placed in the case or with the cover on. Others propose a manufacturing defect with the glass or a structural flaw exerting excessive tension in that specific area. However, the true cause remains elusive.
While the crack appears to intersect a sensor, it doesn’t obstruct any of the device’s cameras. Nonetheless, repairing the Vision Pro comes with a hefty price tag. With Apple Care, which costs $500, users face a $299 deductible for cover glass damage. Without coverage, the repair bill skyrockets to $799. The exorbitant costs have left users disgruntled, as even a visit to the Apple Store offers no respite from the steep charges.
As reports are primarily confined to Reddit thus far, the extent of the problem remains unclear. The Verge has reached out to Apple for comment but is yet to receive a response. This lack of acknowledgment fuels uncertainty among users, heightening concerns about the prevalence and potential resolution of the Vision Pro crack saga.
The emergence of cracks on Vision Pro headsets presents a conundrum for users, with no definitive explanation or solution in sight. While theories abound regarding the root cause, the absence of official recognition from Apple compounds the frustration. As affected individuals grapple with costly repair options, the urgency for clarity and resolution intensifies.
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