To enable Amex GBT, Amadeus will supply technological solutions

The strategic long-term technology partnership between American Express Global Business Travel (Amex GBT) and Amadeus has been renewed in order to handle the opportunities and challenges of the developing business travel industry. The arrangement will use Amadeus’ technical skills to assist create an enhanced, high-quality customer experience and operational efficiency, further strengthening Amex GBT’s globally renowned B2B travel platform.

“Having the most valued marketplace in travel involves delivering the best-in-class air, hotel, and ground content, along with a full suite of servicing products and capabilities for our clients,” said Rajiv Ahluwalia, EVP, Global Supplier Partnerships at Amex GBT. Amadeus, a significant partner, is well-positioned to assist us in delivering value to customers and suppliers and in fostering market innovation.

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Through the rekindled technological partnership, Amex GBT will utilise a wide array of Amadeus technologies to offer customers maintenance and support as well as cutting-edge disruption management solutions. Through the Amex marketplace, Amex GBT will provide clients with the most comprehensive selection of material—including content from NDC sources—by utilising the Amadeus Travel Platform.

“Our new partnership with Amex GBT focuses on addressing traveller demands of now and tomorrow, delivering the appropriate information and the right services at the right time in the traveller’s journey,” said Rajiv Rajian, EVP and Chief Commercial Officer, Travel, Americas at Amadeus. Our ability to connect the dots in ways that combat content fragmentation is made possible by our presence across the travel ecosystem. Together, we can create the travels and experiences that travellers seek by leveraging the knowledge and customer support of Amex GBT. We look forward to working with Amex GBT to assist their growth for many years to come.”

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